Cocktail Kids is happy to refund or exchange products purchased from cocktailkids.com within 30 days of purchase, provided the following terms and conditions are met.
Terms and conditions are as follows:
- products must be returned within 30 days of purchase
- products must be unworn, unwashed, with tags attached
- Exchanges will be granted for incorrect size. For an exchange the sender must post back the product at their own expense and the replacement item will be sent when the returned product is received and inspected. For exchanges, postage of the replacement item will be at the expense of the buyer. Please note that we will always endeavour to exchange with the same item, if for a size exchange, but with handmade items this is not always possible. If we cannot exchange with the same item, a replacement can be selected or you will receive store credit.
- Refunds will be granted for faulty items only. Please inspect your item upon receiving it and contact us as soon as possible if you notice any faults. Cocktail Kids will inspect the item and refund shipping associated with sending the item back to us. It is at Cocktail Kids discretion whether an item is faulty or not. Please note that we do not refund custom items or accept returns for change of mind purchases.
- Cocktail Kids does not accept returns on items that have basic wear and tear or items that have not been washed as per the washing instructions on the tag, so please read these instructions carefully.
For any returns or exchanges, please email Rhiannon at firstname.lastname@example.org.